Marcela Batisteli

FAQ

Shipping

Original artwork is shipped everywhere around in the world. Each piece will be shipped flat in a sturdy, well-protected cardboard box, or I make shipments weekly from Toronto, Canada. A reference number will be sent to your email if tracking is requested. If you would like a Express or Expedited shipping, please contact me directly at marcela@marcelabatisteli.com

Canada/ United states — shipped via CanadaPost International — shipped via CanadaPost or FedEx international

All fees (shipping, handling and tracking) are all included in the purchase price.

Please expect 5-10 business days for delivery within Canada and US. For international purchases, additional 5-10 business days for delivery may occur.

A fixed delivery dates is hard to predict due to custom clearance procedures. Please contact me if you encounter longer than expected delivery times.


Refunds & Exchanges

All Artwork is packaged to prevent any damage. My goal that you receive the best product in the best and safest way possible. Damaged items are to be returned within 1 week (7 calendar days) of receipt and your purchase will be refunded in full less the shipping cost.

NOTE: Everybody’s computer displays colors differently, so if you are not sure about the colors on my pictures, please ask for more photos.
I would like all my customers to receive high quality products and be happy with them. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact me. In your email please include as many details as possible including your order number as well as pictures if there is something wrong with one of the products.

In case of an emergency or a reasonable reason I will refund the value of the purchased product minus 20% restocking fee, PayPal fees and minus the original shipping cost.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund. The artwork must not be damaged, touched, wrinkled etc.

It can take up to 14 days for me to receive your return, depending on which postal service you use. Once I have received the returned products, I will inspect them and process the refund within 48 hours.


You can share my work, but remember:

All artwork is © Marcela Batisteli.

All images and content on this website are protected under Canada and International copyright laws.

If you want to use any of my images on your blog or social media, please make sure to credit me and my website. In case of wrongly credited image—just email me so I can correct it.

If you’d like to feature my work on your blog — just credit or email me if you have additional questions.

Images cannot be reproduced or otherwise distributed in any form without written permission or — as above.